Checking your print history on Windows 11 is quite simple! In just a few steps, you can access your print queue, see what you’ve printed, and even manage your documents. First, you’ll need to enable the print history feature, as it’s not always on by default. Once that’s done, you can view your print logs directly through the Event Viewer. This will help you keep track of your printing activity, ensuring you never lose track of an important document again.
How to Check Print History on Windows 11
Before diving in, make sure you’re logged into your Windows 11 with administrative privileges. This guide will help you enable and view your print history using the Event Viewer.
Step 1: Open the Control Panel
Head to the Start menu and type “Control Panel” into the search bar, then click on it.
The Control Panel is where you’ll find various settings, including those for printers. It acts as the central hub for managing hardware connected to your computer.
Step 2: Access Devices and Printers
In the Control Panel, select “Devices and Printers.”
This section lists all the printers connected to your computer, whether they’re connected via USB, wireless, or network.
Step 3: Open Printer Properties
Right-click your printer and choose “Printer Properties” from the dropdown menu.
Printer Properties holds all the detailed settings for your specific printer, including various print settings and options to manage print logs.
Step 4: Enable Print Logging
Go to the “Advanced” tab and check the box next to “Keep printed documents.” Click “Apply,” then “OK.”
Enabling this option ensures that every print job is logged, allowing you to later review what has been printed from your computer.
Step 5: Use Event Viewer to Check Print History
Open the Event Viewer by typing “Event Viewer” in the Start menu search bar. Navigate to “Applications and Services Logs” > “Microsoft” > “Windows” > “PrintService” > “Operational.”
Event Viewer is like your personal detective; it shows detailed logs of all print jobs, including the time and name of each document.
After completing these steps, your Windows 11 will begin tracking and listing your print jobs in the Event Viewer. You’ll be able to see what documents were printed, when, and by whom, giving you more control over your printing tasks.
Tips for Checking Print History on Windows 11
- Always ensure “Keep printed documents” is checked to enable print logging.
- Regularly check the Event Viewer to stay updated on your print history.
- Clear the print history periodically if your list becomes too long.
- Use the filter option in Event Viewer to find specific documents quickly.
- Be aware that the print history can consume space, so manage it wisely.
Can I view my print history without enabling print logging first?
No, you need to enable print logging to track and view your print history. Without this setting, your printed documents won’t be recorded.
Where can I find the Event Viewer?
You can find the Event Viewer by typing “Event Viewer” in the Windows 11 Start menu’s search bar.
Is it possible to restore deleted print history?
Once the print history is deleted, it cannot be restored. Ensure you keep backups or notes if necessary.
Does enabling print history affect printer performance?
Keeping print logs might slightly slow down your system if the logs get extensive. It’s best to maintain them regularly.
Can I export my print history?
Yes, you can export logs from the Event Viewer by selecting the logs and using the “Export” feature to save them in various formats.
Summary
- Open the Control Panel.
- Access Devices and Printers.
- Open Printer Properties.
- Enable Print Logging.
- Use Event Viewer to Check Print History.
Conclusion
Learning how to check your print history on Windows 11 is a handy skill, especially if you print frequently and need to track what’s been sent to the printer. By enabling print logging through the Printer Properties and utilizing the Event Viewer, you can easily keep a comprehensive log of all your documents. This can be particularly useful for businesses or educational settings where documentation is key.
Moreover, understanding this process can help you troubleshoot any issues related to printing, such as identifying missing prints or unauthorized print jobs. This guide should get you started, but remember, technology is always evolving. Keep exploring and learning to make the most of your Windows 11 experience.
Whether for personal use or professional needs, managing your print history efficiently ensures you never lose track of important documents. So, go ahead and enable your print logs today!
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.
Read his full bio here.
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Printers can be difficult ot work with, and troubleshooting them can take you to a lot of different places on your computer.
One common issue that can arise with a printer is when it says that it is offline, even though it’s turned on and seems to be hooked up correctly.
Our tutorial below will show you some steps to try so that you can learn how to change a printer from offline to online.
How to Switch a Printer from Offline to Online in Windows 7
- Click Start , then Devices and Printers .
- Right-click the printer, then click See what’s printing .
- Select the Printer tab, then click Use printer offline to clear the check mark.
Our guide continues below with additional information on how to switch a printer from offline to online , including pictures for these steps.
If you’re lucky, then this should work and your queued documents will start printing. However, sometimes this isn’t enough and you need to do some more troubleshooting. We discuss those additional troubleshooting steps further in this article.
Printers can be frustrating when they are not working correctly, due largely to the fact that errors can occur for seemingly no reason. Whether your print jobs don’t look right, you are getting constant paper jams, or printing is inconsistent or erratic, printers are often some of the most difficult electronic devices to work with. So if your printer is showing as offline and you can’t print, then you may be trying to figure out why it’s showing as offline when the printer was working before and nothing has changed.
One issue that you might encounter is Windows 7 not being able to connect to your printer to send documents that you want to print. Further investigation into the issue might lead you to discover that Windows 7 thinks the printer is offline.
There are several reasons why this might be occurring, so you will need to follow the instructions in this tutorial to learn how to change your printer from offline to online .
Once your printer is back online, it should then start printing the documents that you have sent to the printer that are currently sitting in your print queue.
How Do You Change a Printer from Offline to Online? (Guide with Pictures)
Windows is recognizing your printer as being offline because it is unable to communicate with the printer. This can be caused by several different situations, so you need to pinpoint exactly from where the problem is originating.
These steps will show you how to change a printer from offline to online from a Windows laptop or desktop computer.
Step 1: Click theStartbutton at the bottom-left corner of your screen, then clickDevices and Printers.
Click Start then choose Devices & Printers .
Step 2: Right-click the printer that is showing as offline, then clickSee what’s printing.
Right-click on the printer, then select See what’s printing.
Step 3: Click thePrinterlink at the top of this window, then click theUse Printer Offlineoption to remove the check mark.
Select Printer , then Use Printer Offline .
Now that you know how to change printer from offline to online you can try this step whenever your computer is unable to print a file.
If this solved your problem, then you are all set and can continue with your printing . However, if this did not resolve the issue, then there are some more troubleshooting steps you can try.
Additional Troubleshooting for an Offline Printer in Windows 7
Check that the printer is turned on, and that the USB cable is properly connected to both the back of the printer and your computer. If your printer is wireless, you may need to restart the printer, then restart your computer to see if you can re-establish the wireless connection.
If you are using a wireless printer, have you recently changed your router, or changed the name of the wireless network ? If so, you may need to update your wireless printer with the new wireless network settings . If your wireless printer does not feature a control panel on the printer that allows you to change the network settings, you may need to temporarily connect the printer to your computer with a USB cable to modify the settings.
If your wired printer is still showing an offline status, despite the fact that it is plugged in and connected to your computer, then there may be a problem with the port to which the device is connected.
How to Change a Printer Port in Windows 7
You can use these steps to change the printer port for a printer that has been set up in Windows 7.
Step 1: Return to theDevices and Printersmenu, right-click your printer, then clickPrinter Properties.
Step 2: Click thePortstab at the top of the window, choose the correct port from the list at the center of the window, clickApply, then clickOK.
If you are still unable to print, then one final option you can attempt is to stop and restart the print spooler . You can follow the instructions in this article to learn how to manage the print spooler.
If you are still unable to print after following all of these instructions, then you may need to uninstall, then reinstall your printer. You can remove a printer from your computer by right-clicking the printer, then clicking Remove device . Once the printer has been uninstalled, follow your printer’s installation guide to properly reinstall it.
Why Is My Printer Offline?
The sections in the article above provide a bunch of different options and settings that you can check in order to see why your printer might be offline.
There are so many potential reasons that your printer might be offline that it’s hard to point to one specific reason why it might be happening.
In my experience, the best, simplest, and most useful thing that you can do when your printer is showing as offline is to simply restart the printer.
This can resolve issues related to a wireless printer that isn’t connected to a network, it can force the print spooler to restart, and it can fix print jobs that are stuck in the print queue.
While your printer is going through the process of restarting it can be helpful to restart your computer, too. And if you have a wireless printer and have been experiencing connection issues with other wireless devices as well, then even restarting your modem and your router might not be a bad idea.
How do I restart a printer?
You can reboot your printer by pressing the Power button on the printer, waiting until it has completely turned off, then pressing the Power button again to turn it back on.
How can I check my printer status?
If you aren’t sure whether or not your printer is in Printer Online or Printer Offline mode in Windows 11, then a quick way to check is to go to Start > Settings > Devices > Printers & Scanners .
You can then click on your printer and choose the Open Queue option. When you open print queue windows on your computer you can see any documents that are currently queued up to print.
When the printer window is open you can click the Printer option in the menu bar, then make sure the Use Printer Offline option isn’t selected.
How can I change the printer driver that my printer is currently using?
If you go to Start > Settings > Devices > Printers & Scanners then select your printer, you can click the Printer properties button, which will open a new window.
In this window you can choose the Advanced tab, then click the Driver drop down menu and choose a different driver. You could also click the New Driver button, which will launch the Add Printer Driver Wizard .
How do I run printer troubleshooter in Windows 11?
If you aren’t sure what the problem is, you can try the Windows utility that will cycle through a bunch of potential settings to try and fix the problem.
This means it will do things like restart printer related services, such as restarting the print spooler service and checking for outdated printer drivers.
You can do this by clicking the Windows button in the taskbar, searching for “Printer” then selecting the Printers & scanners option.
You can then select your printer and click the Run the troubleshooter option.
Why is my HP Printer offline?
The Hp printer offline Windows 11 steps are the same for Hewlett Packard printers as they are for other printers.
You need to open the Windows Settings menu, choose Bluetooth and devices, then select Printers & scanners.
You can then click on the default printer or whatever printer you want to check, then make sure Use printer offline is not selected.
If it is offline and clicking that option doesn’t put it back online, then you will need to go through the troubleshoot printer offline process of checking the printer cable (or the network status for wireless printers) and restarting the printer and the computer.
If that doesn’t work, then you may printer offline – how to put online instructions on the printer manufacturer’s website, which may involve reinstalling printer software and drivers.
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.
Read his full bio here.
Checking your print history in Windows 11 is a handy trick if you want to keep track of your print jobs. Whether it’s for personal record-keeping or troubleshooting printing issues, knowing how to check your print history can be quite beneficial. You’ll need to enable the feature first, as it’s not turned on by default. After enabling it, you can easily view your past print jobs through the Event Viewer. This article will guide you through the process step-by-step, provide useful tips, and answer commonly asked questions.
How to Check Print History in Windows 11
Here’s how you can view your past print jobs on a Windows 11 computer. We’ll start by enabling the print history feature and then proceed to check your print history through the Event Viewer.
Step 1: Open Control Panel
First, open the Control Panel on your Windows 11 device.
To access the Control Panel, you can simply type “Control Panel” in the search bar located on the taskbar and click on the app when it appears. This will open the Control Panel, where you can manage various system settings.
Step 2: Navigate to Devices and Printers
Next, go to ‘Devices and Printers’ in the Control Panel.
In the Control Panel window, find and click on ‘Devices and Printers.’ This section allows you to manage printers connected to your computer and configure various settings related to printing.
Step 3: Access Printer Properties
Then, right-click your printer and select ‘Printer Properties.’
Right-click on the printer whose history you want to check. From the context menu, choose ‘Printer Properties.’ This will open a new window with various options specific to your printer.
Step 4: Enable Print History
Now, enable the option to keep a log of printed documents.
In the Printer Properties window, navigate to the ‘Advanced’ tab. Here, you’ll find an option labeled ‘Keep printed documents.’ Check this box to enable print history logging. Click ‘OK’ to save the changes.
Step 5: View Event Viewer
Finally, open the Event Viewer to see your print history.
Once you’ve enabled print logging, you can view your print history in the Event Viewer. Open the Event Viewer by typing “Event Viewer” in the search bar and selecting the app. Navigate to ‘Applications and Services Logs’ > ‘Microsoft’ > ‘Windows’ > ‘PrintService’ > ‘Operational.’ Here, you’ll see a list of your print jobs.
After following these steps, your Windows 11 device will begin logging print jobs. You can check the Event Viewer anytime to see a history of printed documents. This is especially useful for monitoring print activity or diagnosing printing problems.
Tips for Checking Print History on Windows 11
Here are some extra tips to help you manage your print history on Windows 11:
- Regularly clear your print history if you’re concerned about privacy or want to save space.
- If you don’t see any print history, double-check that the ‘Keep printed documents’ option is enabled.
- You can export the Event Viewer logs to a file for more detailed analysis or record-keeping.
- Use filters in Event Viewer to quickly find specific print jobs by date or document name.
- Make sure your printer is connected and turned on before trying to view its history, as this can affect log accuracy.
Why can’t I see my print history?
You must enable the ‘Keep printed documents’ option under Printer Properties for print history to be logged.
Can I check print history for past jobs before enabling logging?
No, only print jobs processed after logging is enabled will be recorded.
Does checking print history slow down my computer?
Enabling print history logging should not noticeably affect your computer’s performance.
How often should I clear my print history?
This depends on your personal preference and needs. Consider clearing it if privacy is a concern or if the logs become excessively large.
Can I see the content of printed documents in the history?
No, the print history will show details about the jobs, such as document names and times, but not the documents’ content.
Summary
- Open Control Panel.
- Navigate to Devices and Printers.
- Access Printer Properties.
- Enable Print History.
- View Event Viewer.
Conclusion
Understanding how to check print history on Windows 11 can be a game-changer for both individuals and businesses. Whether you need to track your printing habits, solve a problem with your printer, or just keep a history of all the documents you’ve printed, knowing how to access this information is crucial. Now that you’ve learned how to enable and view your print history, you’re better equipped to manage your printing tasks efficiently.
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.
Read his full bio here.
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Checking the print history on Windows 11 allows you to see what documents have been printed recently. This task can be completed in just a few steps using your computer’s built-in settings. First, you’ll need to enable logging for print jobs, which keeps a record of any document sent to your printer. Once this is in place, you can easily review past print jobs through the Event Viewer. This process is straightforward and doesn’t require any advanced computer skills.
How to Check Print History on Windows 11
To effectively monitor your printing activity on Windows 11, follow these steps to enable print job logging and review your print history.
Step 1: Open Control Panel
Go to the Start menu, type “Control Panel,” and hit Enter.
The Control Panel is your hub for managing Windows settings. By starting here, you ensure that all changes are made directly through the system’s main configuration area.
Step 2: Access Devices and Printers
In the Control Panel, click on “Devices and Printers.”
This section reveals all the devices connected to your computer, including printers. It’s essential for managing printer settings and monitoring their activity.
Step 3: Right-Click Printer
Find your printer, right-click it, and select “Printer Properties.”
By accessing the Printer Properties, you can adjust specific settings that control how your printer operates, including enabling print logging.
Step 4: Enable Print Logging
Under the “Advanced” tab, check the box that says “Keep Printed Documents.”
This option allows Windows to save a record of each print job, which is crucial for tracking your print history over time.
Step 5: Open Event Viewer
Press the Windows key, type “Event Viewer,” and click on the app.
The Event Viewer is where Windows logs all sorts of activities, including print jobs. It’s a powerful tool for any user who wants to delve deeper into their system’s operations.
Step 6: Navigate to Print Service
In Event Viewer, expand “Applications and Services Logs,” then “Microsoft,” “Windows,” and finally “PrintService.”
This path takes you directly to where print jobs are logged. Here, you can see detailed information about each document that was printed.
After following these steps, your Windows 11 system will log all print jobs. You’ll be able to access a detailed list of documents that have been printed from your computer, which can be helpful for record-keeping or verifying that a document was printed.
Tips for Checking Print History on Windows 11
- Make sure print logging is enabled before you start printing documents, otherwise, there won’t be any records to review.
- Regularly check your print history to ensure no unauthorized documents are being printed.
- Deleting logs periodically can help maintain privacy and keep your Event Viewer organized.
- Use print history logs to track printer usage, which can be helpful in understanding printing habits.
- If you encounter issues, updating your printer drivers can often resolve them.
Why can’t I see my print history?
Ensure that the “Keep Printed Documents” option is enabled in your printer settings. Without this setting, Windows will not log print jobs.
How can I clear my print history?
You can clear print logs by navigating to the Event Viewer and deleting the entries under the PrintService section.
Is it possible to see print history from before logging was enabled?
Unfortunately, Windows only logs print jobs after logging is enabled, so past history cannot be retrieved.
Can I access print history remotely?
Typically, print history is stored on the local machine. For remote access, you may need additional network or software configurations.
What should I do if my print logs aren’t appearing?
First, ensure logging is enabled. If issues persist, restarting the Print Spooler service or updating printer drivers may help.
Summary
- Open Control Panel.
- Access Devices and Printers.
- Right-click printer, select Printer Properties.
- Enable “Keep Printed Documents.”
- Open Event Viewer.
- Navigate to Print Service.
Conclusion
In today’s digital age, keeping track of your print history on Windows 11 can be a valuable habit. Whether you’re running a business, managing a home office, or simply curious about your printing habits, knowing how to check your print history is a handy skill. By enabling logging, you create a record of every document you send to the printer—an invaluable asset for both accountability and troubleshooting.
Remember, once you enable this feature, it remains active until you decide to turn it off, continuously logging every print job. And while it may seem like an advanced feature, it’s designed to be user-friendly, allowing anyone to keep tabs on their printed documents effortlessly.
If you ever encounter issues or need to delve deeper into your print history, don’t hesitate to explore additional resources or seek help from community forums. With your print history at your fingertips, you’ll have a clear view of your printing activities, making it easier to manage resources and ensure everything is running smoothly. Happy printing!
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.
Read his full bio here.
If you’re used to working with printers frequently, you have probably faced situations where your machine is ready to print, but the printer status on your Windows 10 is showing offline.
This can happen due to minor network connectivity issues, poor printer connection, paper jams, or other problems.
Whatever the reason is, you should know how to get a printer online in Windows 10 to fix the problems and get your work done.
To make the task easier for you, we will discuss a number of methods of solving the printer offline issue and tell you some simple tricks to avoid such problems in the future.
We will cover it all, from minor paper jam problems to complex setting issues. So, let’s dive right in.
How to Use the Windows 10 Printer Troubleshooter to Get the Printer Online
- Press the Windows key + I to open Settings.
- Choose Devices in the left column.
- Select Printers and Scanners .
- Choose to run the troubleshooter.
- Let the troubleshooter run and perform the suggested tasks.
Our guide continues below with additional information on getting your Windows 10 printer online, including some other options that you can try which might help to resolve the situation.
Sometimes you will need to send someone a picture of the items that appear on your screen. Our article on how to screenshot on Acer laptops can help you with that.
How to Solve Windows 10 Printer Offline Issues – 10 Options
As you already know, your computer can show that your printer is offline for many reasons. Some problems are so trivial that you can solve them within moments, even without any printer technician. Below are some effective and detailed methods to solve the printer offline error yourself:
Method One – Perform Physical Checks
To bring back a printer online, you should properly check all the wire connections. If your machine is a local printer or a network printer and needs to be connected by a USB cable or Ethernet cable, you should check out whether the connection is firm or not. Try checking out the cable at both ends of your USB port and printer.
If the cable is too loose or broken, replace it with a new one. Also, try to use multiple USB ports on your computer to make sure that the problem isn’t in your cable, ethernet port, or USB ports.
Method Two – Check Your Internet Connection
If you have connected your printer using a Wi-Fi network, check out if the device’s network is working properly. The printer’s status might go offline if the network is too slow or if the network keeps dropping.
So, check out the condition of the network from the built-in options of your printer. If you don’t know how to connect your printer through Wi-Fi, look for instructions in your owner’s manual. Sometimes the printer status goes offline when you try to connect it using a VPN (virtual private network.)
In that case, you must disconnect the VPN connection and restart your printer. Otherwise, you can also try a more efficient VPN connection and adjust the VPN configuration to access the local network.
Method Three – Restart Your Printer and Computer
The process of restarting your devices is called power cycling. It’s a very common technique to solve minor glitches in your devices – power off both your PC and printer first. Then disconnect your printer from the computer and unplug its power cable.
Wait for 30 seconds before restarting the printer. When your printer is switched on, turn on your computer again and check if the offline status is turned online.
Method Four – Use Printer Offline Option
If our previously mentioned methods fail to solve your printer problems, it’s time to do some work manually. You need to open settings on your computer and make some necessary changes to the printer offline option. And here’s how to use the printer offline option in Windows 11 –
Step 1) On your windows computer, click on the ‘Start’ option from the bottom of your screen. From there, click on the ‘Settings’ option and then ‘Bluetooth and devices.’
Step 2) Now select the option called ‘Printers & Scanners’.
Step 3) Select your printer and choose the ‘Open print queue’ option.
Step 4) A new page will appear, and you need to look for the ‘Printer’ tab on the toolbar. Click on it, and a drop-down menu will arrive. Do you see any ‘Use Printer Offline’ option there? Check out if there’s a tick beside this option. Click on it to remove the tick mark and get your printer online.
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For additional coverage of this topic, you can read our printer offline Windows 7 guide.
Method Five – Use Printer Troubleshooter
If the status of your printer keeps coming online briefly and going offline again, you can use a printer troubleshooter to solve the problem and start printing again. In fact, Windows 10 features several troubleshooters to solve the printer offline issues automatically. Here’s how you can perform troubleshooting –
Step 1) Use the dedicated Windows key to open the ‘Start’ menu and go to your settings. You can also press Windows key + I to open the Settings app directly. Click on ‘Devices’ and then on ‘Printers & Scanners.’
Step 2) Click on the ‘Run the troubleshooter’ option from the right-pane. You can find it right beneath the ‘Related Settings’ option.
Step 3) Now, the troubleshooter will run several series of checks. It will also suggest to you some ways to solve the detected problems. It might ask you to set your current printer as a default printer or ask you to update your printer driver. Act accordingly to fix the problems.
Method Six – Clear Your Pending Print Jobs
It’s always preferable to perform one print job at once. When you continue printing for a long time and multiple unfinished print jobs are queued, it might cause printer offline errors. Follow the steps given below to remove the print queue –
Step 1) Open settings and choose ‘Devices.’ Then select ‘Printers & Scanners’ and click on your printer’s name.
Step 2) Now click on ‘Open queue’ to get the list of all the pending documents. Select the ‘ Printer ‘ option from the toolbar at the top and then click ‘Cancel All Documents.’ It should clear all the pending jobs.
Step 3) You can restart your printer and your computer to clear the remaining documents of the print queue.
Method Seven – Use Print Spooler Service
The print spooler service controls the interactions between your computer and printer. You can restart the service to get the printer online. Here’s how you can do it –
Step 1) Open your computer’s start menu, type ‘Services’, and press enter. You can also press Windows Key + R and search by typing ‘Service.msc.’
Step 2) Look for the ‘Print Spooler’ option and right-click on it. Then choose ‘Restart,’ and your offline printer will go online again.
Method Eight – Change Printer Properties
Step 1) Open the control panel of your printer and then go to ‘Devices and Printers.’ Right-click on your printer’s name and select ‘Printer Properties.’
Step 2) From there, click on the ‘Ports’ tab and then choose the printer’s IP address. Now select the option ‘Configure Port.’
Step 3) Check if there’s any tick next to the ‘SNMP Status Enable’ option. Click on it to uncheck the option and then choose ‘OK’ for saving the changes.
Method Nine – Use Printer Software
Many printer manufacturers own printer software to let your windows manage and troubleshoot the printer. You can go to the printer manufacturer’s website to install the software. Or, your printer manufacturer might have provided a CD containing the software.
To check whether the software is installed or not, go to settings and click on ‘Devices.’ Then select ‘Printers & Scanners’, choose your printer’s name, and then ‘Manage.’ If the software is installed, you’ll see the option ‘Open printer app.’
Click on it to open the software and look for troubleshooting options to bring the offline printer status back online.
Method Ten – Reinstall the Printer
If the printer offline message keeps appearing even after you have tried all our methods, you should try to remove the current printer and reinstall it or install a new printer. Here’s how you can remove and reinstall it –
Step 1) Open your computer’s settings and choose ‘Devices.’ From the menu bar, select ‘Printers & Scanners’ and then your printer’s name.
Step 2) Click on ‘Remove Device’ and select ‘Yes’ to remove the current printer.
Step 3) Now go for the option ‘Add printer or scanner.’ Follow the necessary steps to reinstall the printer.
Final Words
So, now you know how to get a printer online Windows 10. Before anything else, try our first three methods to solve the printer offline errors in your Windows 10 easily.
If none of our methods work for your computer, the problem might be hardware-related. In that case, you need to get your printers to a technician or change the printer drivers to solve the issues.
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.
Read his full bio here.
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While printers are becoming much easier to install and use in newer Windows operating systems, they can still be a large source of frustration for many people.
The combination of drivers, moving printer parts, print queues, and everything else that is involved with a printer can make it difficult to pinpoint the exact problem.
Our general printer troubleshooting guide below can walk you through a couple common issues that you should check if your printer isn’t working properly and you aren’t sure why.
We have written about working with several specific models of printers, such as the HP Officejet 4620 and the Officejet 6700, but there are so many different models of printers on the market, with so many different issues, that what works for one printer might not work for another.
So if you have a printer that is giving you problems on your Windows 7 computer, then there are a few steps that you can try which might work for any printer.
Note that each additional step under the sections below should only be tried if the previous step did not work.
If one of the steps has resolved your issue, then you do not need to continue with the rest of the steps in the section.
Additionally, these are generalized guidelines, that are meant to be effective for a wide range of printers. Individual printer models all work differently, so there may be some specifics about your printer that are not mentioned below.
This includes things such as exact locations of commands on Print menus, and physical characteristics and properties of the machine.
You can check out our printer offline Windows 7 article if your printer is currently showing as offline even though it seems to be hooked up properly.
Problem: I sent a document to the printer, but it’s not printing.
Troubleshooting steps (Note that each additional step in this section should only be tried if the previous step did not work. If one of the steps has resolved your issue, then you do not need to continue with the rest of the steps in the section):
Confirm that the printer is turned on.
Is the printer connected to the computer? Be sure to check both ends of the cable. If the printer is connected wirelessly, then make sure that the printer and the computer are both connected to the same wireless network. The method for connecting wirelessly will vary from model to model, so you may need to find the specific documentation for your printer. This article , for example, shows how to connect an HP Officejet 4620 to a wireless network.
Turn the printer off, wait ten seconds, then turn it back on.
Click the Start button at the lower left corner of the screen, click Devices and Printers , then right-click your printer and choose the See what’s printing option. If there is something there, then click the Printer option in the menu bar and choose the Cancel All Documents option. You will then need to re-send the document to the printer.
Stop and restart the print spooler. This option is a little more complicated, so you will need to read this article to learn how to do it.
Turn off the printer, turn off the computer, restart the computer, then restart the printer.
Are you trying to print labels, or on a paper size that is different than the default size for your printer? If your printer has a manual feed tray, then the computer may be trying to send the document to that tray instead. Try putting the paper in the manual feed tray and see if that causes the document to print.
Uninstall the printer, disconnect the printer cable from the back of your computer, then re-install the printer.
Problem: Documents are printing with spaces, missing colors, and general errors.
Troubleshooting steps (Note that each additional step in this section should only be tried if the previous step did not work. If one of the steps has resolved your issue, then you do not need to continue with the rest of the steps in the section):
Clean the printheads (inkjet printers), or run maintenance utilities (laserjet printers). Note that the specific ways to perform these operations will vary depending upon your printer model. If you are having print quality issues, then you should find the manual or troubleshooting guide to determine the necessary steps for resolving print quality issues for your specific printer model.
Open your printer and check the printer cartridges for any physical defects.
Replace printer cartridges. Printer ink can dry out if you do not use your printer very often.
Problem: Printer is showing as offline, but it is turned on and connected.
Troubleshooting steps (Note that each additional step in this section should only be tried if the previous step did not work. If one of the steps has resolved your issue, then you do not need to continue with the rest of the steps in the section):
Turn the printer off, then turn it back on again. Sometimes a printer will enter a sleep or hibernation mode and the computer won’t recognize it when it wakes up.
Unplug the printer cable from the back of the computer, wait ten seconds, then plug it back in again.
Click Start , click Devices and Printers , then right-click the printer and click Printer Properties . Click the Ports tab at the top of the window, make note of the USB port that is currently selected, then select a different USB port. Click Apply , then click OK . Check to see if the printer is still showing as Offline. If so, repeat this step, but with a different port.
Uninstall the printer, disconnect the printer cable, then re-install the printer. If you are still having problems, then there may be an issue with old print drivers. You can read this article to learn how to remove old print drivers.
Problem: My printer is printing everything very small or very big.
Troubleshooting steps (Note that each additional step in this section should only be tried if the previous step did not work. If one of the steps has resolved your issue, then you do not need to continue with the rest of the steps in the section):
- Try printing something from a different program. For example, if everything is printing small from Internet Explorer, then open Notepad or Microsoft Word and see if it is still printing small. If Word or Notepad prints correctly, then the print scale in Internet Explorer may have been changed. You can open Internet Explorer, click the gear icon at the top-right of the screen, click Print , then click Print Preview . Click the size drop-down menu at the top of the window and select a larger zoom level, such as 100%. Try and print the document again to confirm that it is now printing at the correct size.
Note that most popular programs have a scale option on the Print screen, so you will need to find this option if other programs are able to print at the correct size. Additionally, programs like Microsoft Word and Excel can have scaling that applies on a per-document basis. This means that one document might be configured to print at a 50% scale, while others might be set to print at the default 100% scale.
- Click the Start button, click Devices and Printers , then right-click your printer and click the Printing Preferences option. The exact steps from here will vary based on your specific printer model, but there should be a “Zoom” or “Scaling” option. Change this to 100%, then click the Apply or OK button to confirm your changes.
Problem: My printer is printing everything in black and white.
Troubleshooting steps (Note that each additional step in this section should only be tried if the previous step did not work. If one of the steps has resolved your issue, then you do not need to continue with the rest of the steps in the section):
Confirm that you have a color printer.
If you have a color printer, then confirm that there are color cartridges installed.
Check the ink levels of your printer cartridges to confirm that the color cartridges are not depleted.
Try and print a document, but check the settings on the Print menu before you click the Print button . Check for a color or black and white option, and make sure that the black and white option is not selected. The exact steps for this will vary based on the program and the printer being used. If you do not see an option like this on the default screen, then click the Advanced tab and check for this setting there.
Click the Start button, click Devices and Printers , then right-click your printer and choose the Printing Preferences option. Look for a Color Mode option on one of the tabs and confirm that the Color option is selected.
Additional troubleshooting steps
You can print a test page to confirm that your printer is set up properly. Click the Start button, click Devices and Printers , then right-click your printer and choose the Printer Properties option. Click the Print Test Page option near the bottom of the window. If the test page does not print, then you will need to follow the steps above to resolve an issue where documents are not printing.
If you have a paper jam, open the paper tray and check for any visual jams there. If you do not see anything, then check the back of the printer to see if there is an additional access door there. If so, open this access door and check there for a paper jam. If there is nothing there, then open the ink compartment and check to see if there is any jammed paper that can be accessed from there. If you still do not see anything, then try turning off the printer and turning it back on.
If your printer has a touchscreen or display, then check it for any error messages. If there is an error message, try and resolve it using the on-screen steps. If not, then search online for the identified issue and your printer model.
Are you printing to the correct printer? It is not uncommon to have many printers installed on the same computer, and certain programs may try to send a document to the incorrect printer. You should also confirm that the correct printer is selected as your default printer. You can set a default printer by clicking the Start button, clicking Devices and Printers , then right-clicking your printer and selecting the Set as default printer option. You can read this article for additional instructions on setting a default printer in Windows 7.
If nothing is working to resolve your print issue, then the best option may be to completely uninstall your printer, then install it again. This article will walk you through the process.
This article from Microsoft can provide additional help in identifying any issues that you may be having with your printer.
Additional Sources
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.
Read his full bio here.
